Privacy Policy

Last updated: 9 October 2026

Who we are

Tenterden Finance Limited (company number 15399447), registered office 16 Tenterden Gardens, London, NW4 1TE, is responsible for personal information it collects through this website. Contact us at info@tenterdenfinance.co.uk.

Information we collect

When you contact us, we may collect your name, email address, telephone number, enquiry type, transaction details and anything you choose to include in your message. If you subsequently engage our services, we may request additional financial, property and identity information and provide further privacy information where appropriate.

Why we use your information

We use enquiry information to respond to you, assess your request and discuss potential finance or protection solutions. Our lawful basis for handling initial enquiries is generally our legitimate interests in responding to business enquiries or taking steps you request before entering into a contract. We may also process information to meet legal and regulatory obligations where applicable.

Who may receive your information

Enquiries submitted through the website are sent to our business email system and processed by our website hosting and email service providers. Where necessary to handle an enquiry or arrange services, information may be shared with our principal, Connect IFA Ltd, and relevant lenders, insurers, professional advisers or service providers. We will not send a full finance application to a lender solely because you submitted a general website enquiry.

How long we keep information

We retain enquiry and client information for as long as reasonably necessary for the purpose collected, including to meet applicable legal or regulatory record-keeping requirements. Retention periods depend on the nature of the enquiry, whether you become a client and the services involved. You can contact us for details relevant to your information.

Security and international transfers

We take reasonable measures to protect personal information. Our hosting, email or other service providers may process information outside the UK; where this happens, we seek to ensure that appropriate safeguards apply as required by data protection law.

Your rights

Subject to applicable conditions, you may request access to, correction or deletion of your personal information, restrict or object to certain processing, or request portability. Contact info@tenterdenfinance.co.uk to make a request. You can also complain to the UK Information Commissioner's Office at ico.org.uk.

Cookies and third-party content

The website uses external font resources supplied by Google Fonts, which may receive technical information such as your IP address when fonts load. The supplied website pages do not contain an analytics or advertising tracking script. Our hosting provider may also keep standard server logs for security and operational purposes. We will update this notice if our use of cookies or tracking technologies changes.

Changes to this notice

We may update this Privacy Policy when our services or data handling practices change. The latest version will be published here.